A STUDY ON QUALIFICATION ELIGIBILITY REQUIRED FOR THE ROLE OF LEADERS IN BPO INDUSTRY IN CHENNAI

  • N. Manju Priyadharshini, et al.

Abstract

The term BPO refers to Business Process Outsourcing and it is a well-known word in the
business world. From the last decade, Chennai has seen the rise of numerous BPO companies
supporting the work of different companies across world. As the outsourcing jobs have grown
up, it has resulted in the generation of new kind of roles in BPO industry. With the changing
trend, employees are ready to work in different shifts to suit to the needs of a company. This has
resulted in huge increase of outsourcing work being done out of Chennai. Many graduates,
professionals are willing to work in any shifts and companies have started to operate 24/7 with a
large number of employees being deployed under different departments. So, teamwork and
people management skills would play an important role in getting the work completed by
employees. The BPO companies equip themselves to handle a wide variety of outsourcing jobs
like documentation, telemarketing, technical support, customer service, by forming small teams
or units. For teams to perform effectively, a team leader will play an important role in
supporting and guiding the peer employees. The leaders are either formed or developed over a
period of time with their experience and expertise. They play an important role towards the
success of an organization.

Published
2020-03-07