Mediating Role of Emotional Labor in Gradations of Organizational Injustices, and Perceived Organizational Support

Abstract

The main purpose of this pilot study is to examine the positive side of banking sector emotional labor in gradations of distributive, procedural, interactional, and informational injustice, along with perceived organizational support.Based onthorough literature, the study proposed the conceptual framework. Forthe pilot study validation, the present study used the SPSSsoftware to test the reliability of the constructs. The result of the pilot study showed the acceptable level of reliability of all the constructs. In the end, future directions are given, which will be helpful for academics, policymakers, and practitioners