Evaluation of Information Services from the Perspective of Faculties and Students of Mehran University Engineering and Technology, Jamshoro Pakistan

Abstract

The aim of the study to identify the information services at Central Library of Mehran University of
Engineering and Technology, assess the quality of those services; to identify strengths and weaknesses.
The data was collected from two main categories of the library users, faculty members, students of all
degree programs. The total number of (342) library users (256) students and (86) faculties. The data
were analysed in MS Excel and SPSS 26.0 for percentage and frequency values. The finding of the study
show that, modern administration for libraries aims to upgrade the level of services provided to users and
beneficiaries, through many strategies, of which measuring of service quality is more important; in order
to make sure that these services meet the needs of users and are suitable to their desires, and to achieve
satisfaction. This can be achieved by using modern scientific methods and proper criteria to measure the
quality of services. Since the main objective of libraries is to provide appropriate and adequate services
to meet the needs of the users of libraries, so libraries have to face the challenges posed by modern
technologies through accessibility to information sources with less effort.