Organizational Citizenship Behaviour : A Study With Reference To Employees Work Performance Participation In Bharat Heavy Electricals Limited, Tiruchirappalli

Abstract

Organizational citizenship behaviour (OCB) is referred to a set of discretionary workplace
behaviour that exceeds one’s basic job requirements. They are often described as behaviour that go
beyond the call of duty. Research on OCB has been extensive since its introduction nearly twenty years
back. The vast majority of OCB researches have focused on the effects of OCB on individual and
organizational performance. There is consensus in this particular field of OCB that addresses the silent
behaviour of organizational enterprises. Successful organizations have employees who go beyond their
formal job responsibilities and freely give their time and energy to succeed the assigned job. Such
altruism is neither prescribed nor required; yet it contributes to the smooth functioning of the
organization. Organizations could not survive or prosper without their members behaving as good
citizens by engaging in all sorts of positive behaviours. Being a good citizen for the organizations and
understanding the nature and sources of OCB have long been the highest priority for organizational
scholars and remains so. Organizational citizenship behaviour has been defined in the literature as a
multi-dimensional concept that includes all positive organizationally relevant behaviours of
organizational members including traditional in role behaviours, organizationally pertinent extra-role
behaviours, and political behaviours, such as full and responsible organizational participation. The level
of participation, involvement and look for organizational development has major impact and its
dimension has major part in workers’ engagement and performance. In this background the present
study, aims to find out the Organizational Citizenship Behaviour A Study with Reference to Employees
Work Performance Participation in Bharat Heavy Electricals Limited, Tiruchirappalli. Samples of 350
employees selected on simple random basis were studied. The statistical tools that were used to analyse
the collected data are KMO and Bartlett's Test, Correlation and Chi-square test analysis. The findings
and observations are the result and outcome of the interpretations made during the study of analysis.