Designing Customer Care Application in Service Provider Company

Abstract

A service provider company is a company engaged in service provider services that has a core business of VSAT network leasing services (a very small terminal).  VSAT is a WAN (Wide Area Network) communication system that uses satellite. As the company grows, it raises various problems caused by the Operational HUB department which prioritizes problems in the customer's network or in supporting devices on the company's internal side. Then another link appears where the Handover list of previous shift information is still manual. The last problem is recording data that is still manual. In contrast to this analysis and design, it is not only agreed on standard operating procedures that are also supported between the data warehouse and the standard operational procedures of each customer or the system used. To overcome the problems that occur in the Operational HUB department of service provider companies, an analysis and designing of customer care applications is carried out. The resulth of analysis and designing consist of Data Warehouse, Handover, and Permission.