The Role of Organizational Commitment, Organizational Culture and Mediator Organizational Citizenship Behavior (OCB) on Employees’ Performance: Evidence from Indonesian Automotive Industry

Abstract

This study discussed the influence of organizational commitment and organizational culture through organizational citizenship behavior (OCB) on employee performance in Indonesian automotive industry. This study aimed to know the influence of organizational commitment and organizational culture on employees’ performance through organizational citizenship behavior (OCB) as mediating variable. This study is quantitative research. Data were collected by using simple random sampling via electronic to the employees’ population in Indonesia automotive industry. The number of returned and valid questionnaires was 749. Data were processed by using SEM with SmartPLS 3.0. The results of the study concluded that organizational commitment and organizational culture had positive and significant influence on employees’ performance, both directly and indirectly through a mediating effect of organizational citizenship behavior (OCB). This study proposed a model for improving performance of employees in Indonesian automotive industry by organizational commitment and organizational culture through organizational citizenship behavior (OCB) as a mediator. This study can open the way to improve employee readiness in facing industrial revolution 4.0 era.