Integration of Collaboration Systems in Hospitality Management as a Comprehensive Solution

Abstract

Collaborative Systems as a major topic of this paper is mostly concerning the ability to work as a team in
collaborative environment that is facilitated by Information Systems. The description provided by Carolina
Lo´pez-Nicola´s in research titled “Analyzing collaborative technologies’ effect on performance through
intranet use orientations” mostly describes groupware as a work among individuals with the same aim
using technologies (2007). The pros of e-collaboration that are described in the same paper cannot be
overestimated as it is regarded as cost saving, effective, fast, and productive in terms of making group
decisions. This area of Information Systems can be used in any kind of business enterprise, increasing the
competitive advantage of the company and we would like to research the collaborative software systems
role in hospitality business by examining one of the leading representatives of this field, Ritz-Carlton hotel.