Impact of Knowledge Management Process on Knowledge Worker Productivity in state Universities in Sri Lanka: Mediating Role of Employee Engagement

  • Mubarak Kaldeen et al.


Knowledge management process (KMP) is one of the main sources of knowledge-worker
productivity (KWP). However, the impact of KMP on KWP in higher education has
received less attention in Sri Lanka and the previous studies in the same area found varying
results regarding the impact of KMP on KWP. Hence, this study examines the impact of
KMP (knowledge creation, knowledge sharing and knowledge utilization) on KWP
(employees’ timeliness, efficiency and autonomy) in Sri Lanka. It also investigates the
mediating effect of employee engagements (intellectual, social and affective) on the
relationship between KMP and KWP. Data collection was carried out using the survey
method and 264 usable questionnaires were received from knowledge-workers of
universities (Lecturers, Senior Lectures and Professors). Path analysis and boostrapping
technique in AMOS were conducted to test the relationships among KMP, Employee
Engagement and KWP. The results show that KMP, Employee Engagement and KWP are
positively related. They also indicate that employee engagement partially mediates the
relationship between KMP and KWP. The study’s overall conclusion is that a firm’s KWP
is affected by its ability to improve employee engagement through KMP. To fully enhance
their KWP, universities in Sri Lanka need better employee engagement in the intellectual,
social and affective sense.