E-governance and the institutional excellence at the University of Ha'il in the light of the Kingdom's vision 2030: An applied study on the university administrators

  • Nevin Mohamed Galal Ibrahim, Manal Kamal Kamel Soliman, Nevin Abdel Moneim Mohamed Ibrahim, Jawza'a Mufleh Dhayhem Al-Bajidi Al-Enzi


The research aims to study the reality of the e-governance application and its relationship to institutional excellence at the University of Ha'il. It explores the contribution of the independent variables studied in explaining the variation in institutional excellence with its studied dimensions. All administrators represent the research community at the University of Ha'il. The data were collected from a random sample of (166) administrators by sending the questionnaire link to various departments and colleges. The numbers and percentages, the arithmetic mean, the simple correlation coefficient, and the regression analysis were used in the data analysis. The study has found that administrators agree on the application existence of e-governance's five dimensions at the University of Ha'il. These dimensions are transparency, raising the level of service provision, awareness and communication, change management, and infrastructure. Also, administrators agree to achieve four dimensions of institutional excellence at the University of Hail: leadership, strategic planning, resources, and operations. The results have shown that the independent variables contributing to a unique moral contribution to explaining the variance in institutional excellence i.e. transparency, accountability and calculation, participation, awareness and communication, human capabilities, change management, infrastructure, and financial resources management. The study has recommended the necessity of adopting e-governance as a management system in all university transactions.