1.
Budiyono, Snehal Pawar-Hole, Yogesh Hole, Vishal Wagh. Service Quality, Its Importance in Marketing and Competitive Strategies. IJCA [Internet]. 2020Apr.25 [cited 2021Sep.27];13(2s):27 -35. Available from: https://sersc.org/journals/index.php/IJCA/article/view/11538