DIGITAL PAYMENT AS A KEY ENABLER OF E-GOVERNMENT SERVICES: A CASE STUDY OF CHANDIGARH CITY (INDIA)

  • Manjul Vaidya et al.

Abstract

Going digital has been one of the primary priorities of Govt. of India. The study is limited to Chandigarh
City. The research is primarily focussed on evaluating citizens awareness, perception and concerns
about the adoption of digital payment system in the domain of e-government services. Primary data is
collected and empirically tested. The study also focussed on role of govt in reinforcing digital modes
by Chandigarh citizens It has been observed that digital payment space is been increasingly occupied
by non-traditional players offering next generation products and services. Citizens services are
focussed in the research. The study found that e-sampark centers are very active in city. Study found
that people prefer digital payments over traditional ways because of convenience primarily. MSampark needs to be strengthened. Connectivity of mobile phones and other related infrastructure need
to be worked upon for smooth implementation of digital payments. Study found that city has lot of
potential for successful implementation of Digital payment and receipt platform being availability of
more young and educated population in the city. The study concluded that age, education and
profession have significant impact over awareness and usage of digital payment platform in
Chandigarh City.

Published
2020-07-10
How to Cite
et al., M. V. (2020). DIGITAL PAYMENT AS A KEY ENABLER OF E-GOVERNMENT SERVICES: A CASE STUDY OF CHANDIGARH CITY (INDIA). International Journal of Control and Automation, 13(1s), 101-114. Retrieved from https://sersc.org/journals/index.php/IJCA/article/view/7862