Assessment of service quality dimensions in healthcare Industry: A Study in a Selected Hospital

  • Dr. C. KATHIRAVAN et al.

Abstract

            Quality is considered as one of the significant factors in separation and greatness of services and it is a premise of upper hand with the goal that its getting, estimating, and creating it are significant difficulties for all wellbeing services associations. The target of this exploration is to analyze the service quality effect on patient unwaveringness in Apollo hospital of Mysore, service quality measures depend on a portion of the components of the SERVQUAL, and in these investigation five measurements in particular responsiveness, compassion, dependability, affirmation and unmistakable were considered. By estimating the service quality towards Hospital industry, Madurai is picked for examining zone organized poll was confined and information was gathered from 210 examples. By dissecting the information SPSS 16.  (Statistical packaged for social sciences) were utilized. The factual apparatuses like Dependability Insights, Recurrence, Factor Investigation and one way ANOVA were utilized for deciphering the information.

Published
2019-11-09
How to Cite
et al., D. C. K. (2019). Assessment of service quality dimensions in healthcare Industry: A Study in a Selected Hospital. International Journal of Control and Automation, 12(5), 219 - 225. Retrieved from https://sersc.org/journals/index.php/IJCA/article/view/1497
Section
Articles