Chiara C N Abednego, M Dachyar. “The Improvement of Online Transaction Return Process, by Using Business Process Reengineering Approach: Case Study of a Stateowned Bank”. International Journal of Advanced Science and Technology 29, no. 7s (May 1, 2020): 3562-3570. Accessed September 26, 2021. https://sersc.org/journals/index.php/IJAST/article/view/17654.