Investigating Factors of Service Quality Influencing Patient Satisfaction towards Patient Loyalty

  • Nur Salsabilah Hamdan, Haslinda Musa, Atikah Saadah Selamat, Nurulizwa Rashid

Abstract

The main purpose of the paper is to recognize the service quality factors impact on patient satisfaction in health clinic towards patient loyalty. The study is based on surrey approaches for the preliminary pilot test of 50 respondents. This study was fully conducted in quantitate study and implementation of research was conducted in Melaka, Malaysia. The research model included four dimensions which ate infrastructure quality, procedural quality, interaction quality and personnel quality. The results are based on descriptive analysis and reliability tests and all dimensions are significant when testing reliability. The research provided further research and pilot-based data.

 Keywords: healthcare, patient loyalty, patient satisfaction, service quality

Published
2019-11-28
How to Cite
Nurulizwa Rashid, N. S. H. H. M. A. S. S. (2019). Investigating Factors of Service Quality Influencing Patient Satisfaction towards Patient Loyalty. International Journal of Advanced Science and Technology, 28(16), 452 - 459. Retrieved from https://sersc.org/journals/index.php/IJAST/article/view/1781
Section
Articles