A Survey Analysis on Artificial Intelligence used in Hospitality Management

Abstract

Artificial Intelligence is the present-day trend in technology that is being implemented progressively in our daily life. Artificial Intelligence has been applied in-many business to enhance and enrich customer experiences. The Hospitality industry is exploring opportunities to embrace this technology in their business. To date, Artificial Intelligence is being used as an in-person customer care as well as the front desk concierge, a chatbot in the form of online reservation system, and data analysis running in the background. By collecting feedback or customer reviews on selected hotels, we can analyse the business and customer rating impact of implementing different AI technology in hotels as each application of AI is different in how it is demonstrated and how it will influence the end- user