The Effect of Role Ambiguity and Role Conflict on Occupational Stress – A Study of Insurance Sector

Abstract

Nowadays, occupational stress has become a challenging problem and a disturbing matter for employing organizations and their employees. The primary goal of this study is the identification of effects created by demographic factors from occupational stress and perception-based differences of insurance employees. This report also examines the effect of position uncertainty and role dispute on professional stress amongst insurance workers. The purpose of this study is to define the stress association between communal (LIC of India) as well as personal (ICICI Prudential) life insurance employee unions in Uttar Pradesh according to their demographic variables. A standardized questionnaire was used to collect data out of 200 workers in which 154 are employees of LIC and 46 are employees of ICICI Prudential life insurance sector from the Northern region of UP whose responses are deliberate as per an OSI Scale. A sample of 200 insurance professionals of the Indian insurance sector selected through a stratified random sampling method. To interpret the results, regression, ANOVA and comprehensive evaluation were used. The study findings indicate major differences on based on gender, age, academic qualifications, management level, level of work experience, ethnicity and marital status specifically with respect to two organizational stressors, i.e. position uncertainty and role disagreement, so these variables often show significant and negligible disparities. The main constraint of this study is that it has been conducted in UP state alone, may be different from UP's work culture.