Assessing The Adoption Of E-Governance Services Of Local Bodies - An Empirical Study

Abstract

This paper aims to know factors influencing the adoption of e-governance services. The study
conducted based on qualitative data collected from the users of e-governance services by using a
questionnaire. The study identified that trust and perceived risk are primarily concerned with the
adoption of e-governance services. The findings can also provide useful recommendations for the
development of practice and policymaking. Policymakers can improve strategic e-Government
planning and development through trust, perceived risk, perceived ease of use, perceived usefulness,
relative advantage, and intention to use the six factors that influence intention to use e-government
services. So, the exchequers should focus on practical and operational issues in e-governance
services for improving the efficiency of services.