1.
Stopira Ricambi, Emil R. Kaburuan, Gunawan Wang. Evaluation of Chatbot using The ITIL Framework Subdomain Service Operation in Financial Institution. IJAST [Internet]. 2020May20 [cited 2026Mar.23];29(06):6076 -6084. Available from: http://sersc.org/journals/index.php/IJAST/article/view/19893