Dr.Pankaj Sharma, Dr. Shikha Sharma, Mr. Ravi Parkash,. “The Impact of Service Quality on Customer Satisfaction With Reference To Radisson Hotels of North India”. International Journal of Advanced Science and Technology 29, no. 4s (March 19, 2020): 1463 - 1470. Accessed May 2, 2024. http://sersc.org/journals/index.php/IJAST/article/view/6922.