Srivastav, Dr. Amit K., Dr. M Samir Gopalan, Dr. Kirti Agarwal, and Dr. Vikrant Kumar Agarwal. “Employee Retention Challenges in BPO Industry: An Empirical Study of Problems and Solutions”. International Journal of Advanced Science and Technology 28, no. 13 (November 10, 2019): 708 - 717. Accessed April 27, 2024. http://sersc.org/journals/index.php/IJAST/article/view/1452.