Dr. S. C. Vetrivel, Dr.V. Krishnamoorthy, Dr. J. Rajini. “Examining the Influence of Vehicle Loan Service Quality On Customer Satisfaction”. International Journal of Advanced Science and Technology, Vol. 29, no. 9s, June 2020, pp. 6651 -63, http://sersc.org/journals/index.php/IJAST/article/view/20413.