Dr. G. Radha Kiranmayi, Mrs. Harriet Jesvina,. “The Mediating Role Of Customer Satisfaction Between Service Quality And Customer Loyalty ”. International Journal of Advanced Science and Technology, Vol. 29, no. 9s, May 2020, pp. 2024 -33, http://sersc.org/journals/index.php/IJAST/article/view/14183.