Nicky Imanno, Christian Arry Budiman, Martinus Sugeng Rohadi, Emil R. Kaburuan, Gunawan Wang, Sfenrianto (2020) “CRM Concept to Increase Customer Loyalty an E-Commerce Case Study: JD.ID”, International Journal of Advanced Science and Technology, 29(05), pp. 8596-8600. Available at: http://sersc.org/journals/index.php/IJAST/article/view/18690 (Accessed: 8December2024).