Srivastav, D. A. K., Gopalan, D. M. S., Agarwal, D. K., & Agarwal, D. V. K. (2019). Employee retention challenges in BPO Industry: An Empirical Study of Problems and Solutions. International Journal of Advanced Science and Technology, 28(13), 708 - 717. Retrieved from http://sersc.org/journals/index.php/IJAST/article/view/1452