The Influence of Information Technology and Systems on Managerial Performance: An Empirical Study at a Regional Bank in North Sulawesi Province

Abstract

This study aims to determine the influence of information technology and systems on managerial performance in a regional bank in Indonesia. The data of this study were collected using aquestionnaire to 242 Bank Sulutgo employees as the respondents, operating in 10 cities and districts in North Sulawesi province. Structural equation model (SEM) was used to analyse the data. The results showed that information technology significantly influenced information systems, and it had a significant effect on managerial performance, while the information systems indicated a significant effect on managerial performance. As the use of information technology in the banking industry hasbeen very massive, the management is expected to maintain and improve the information technology infrastructure in accordance with the latest developments, and to conduct intensive and massive socialization for customers to create competitiveness with competitors. The novelty of this study lies in the relationship between information technology and managerial performance, and the research object of this study which was a regional bank which generally operating in the districts resulting from the expansion after the era of regional autonomy in Indonesia.