The Effects of Customer Incivility Experience and Job Satisfaction on the Happiness of Employees: A Moderated Mediation Model of Appearance Satisfaction
Abstract
Background/Objective: The purpose of this study was to verify the moderated mediation effect of appearance satisfaction in the influence of customer incivility experience and job satisfaction on happiness by surveying 222 employees working at highway rest stops in Korea.
Published
2020-03-19
How to Cite
Byung Soo Chang, E. J. J. (2020). The Effects of Customer Incivility Experience and Job Satisfaction on the Happiness of Employees: A Moderated Mediation Model of Appearance Satisfaction. International Journal of Advanced Science and Technology, 29(4s), 131 - 138. Retrieved from http://sersc.org/journals/index.php/IJAST/article/view/6278
Section
Articles
