Knowledge Management in Pharmaceutical Companies in Chennai City – A Study with reference to Employee’s Awareness and Service Quality

Abstract

The paper focuses on the emergence of Knowledge Management in Pharmaceutical Companies and
its impact on employee’s awareness and service quality. The present era is coping its attention
towards Knowledge Management. Knowledge Management has become a most needed approach
and various strategies that are adopted for managing knowledge. There are various effects of
Knowledge Management in employee awareness and service quality. The objective of the study is to
analyze different types of Knowledge Management Techniques adopted in Pharmaceutical
Companies and to examine its effect of services in the organization. This study is analytical and
conceptual since my research work is still in progress. The data taken is secondary and descriptive
in nature which explores the detailed analysis of strategies adopted in companies by integrating
insights from the literature on Organizational Services and Knowledge Management. Detailed
research may be undertaken to equip the Pharmaceutical Companies with Knowledge Management
to bench mark their talent management practices and identify the gaps in development road of
execution that generate innovative ideas for development of companies and to up bring the human
resource skills.