CALCULATION OF STANDARD TIME PARKING OPERATOR SERVICES IN XYZ MALL BANDUNG USING THE STOPWATCH METHOD (TIME STUDY)

Abstract

Standard time in the service is one of the things that must be considered especially for maintain the quality of services .As a shopping centers ,XYZ Mallneed to provide facilities and infrastructures that customers wants to feel comfortable shopping .One of the problems at XYZ Mall is that there is often a very long queue when exiting the mall. The obstacle is the parking payment process because it still uses the payment system manually, so the obstacle that causes payment requires more time is the refund process. In this study, the calculation of service standard time was carried out where the results of this study will be the basis of improvement for the parking service system at XYZ Mall. From the results of 2 operators that are the object of research, the results of the average standard time are 13.5 seconds for each car starting from the customer giving the ticket to the open parking gate bar. The level of adjustment for operators 1 is +0.19 and for operators 2 is  +0.15 , and the allowance factor is given for each operator which is 23%.

Keywords : working time measurement, standard time, the quality of services