Analysis Of Differences In The Quality Of Health Services In Main Accreditation And Basic Accreditation Community Health Center In Tana Toraja Regency

Abstract

Development in the health sector is essentially an effort carried out by all components of the Indonesian nation with the aim of increasing awareness, willingness, and ability to live a healthy life for everyone to realize the highest public health status, as an investment for the development of socially productive human resources. and economical. The existence of continuity between program and sector efforts as well as continuity with the efforts that have been implemented are critical factors for the success of health development. This study aims to measure and analyze differences in the quality of health services at the Main Accreditation Health Center at the Makale Health Center and the Basic Accreditation Health Center at the RantetayoCommunity Health Center (Puskesmas), Tana TorajaRegency. This research is an analytic observational design with a cross-sectional study approach. The study population was all outpatients visiting the Makale CommunityHealth Center (main accreditation) in 2019 totaling 19,654 people and outpatients visiting the Rantetayo CommunityHealth Center (basic accreditation) in 2019 totaling 11,902 people. The sample in this study used a proportional random sampling technique with a sample size of 100 people. The Makale Health Center (main accreditation) was 62 people and the RantetayoCommunity Health Center (basic accreditation) was 38 people. The selection of respondents was done by accidental sampling. The results showed that there were differences in the dimensions of affordability/access, security, comfort, information, timeliness, and human relations at major accreditation health centers and basic accreditation health centers. The quality of health services at the main accredited health centers and basic accreditation health centers is a good category. Puskesmas(Community Health Center) are expected to maintain and further improve the services provided so that patients are still more satisfied with coming to visit the puskesmas (Community Health Center). It is hoped that the head of the puskesmas as the person in charge at the puskesmas will further maximize the performance of health workers through monitoring and evaluation, which is carried out at monthly and quarterly workshops.