Improving Teamwork Performance: An Empirical Study of Service Industry in Indonesia and Malaysia
Team cohesion has an important role in improving team performance. The literature review carried out shows differences in results, therefore giving rise to a research gap. This study aims to prove empirically the role of new concepts of transformative interaction capability to drive team performance in service industries in Indonesia and Malaysia. A model with empirical testing that fills the gap between team cohesion and team performance. This study presents variables: team cohesion, transformative interaction capability, and team agility that encourage to improve team performance. The research questionnaire was distributed to supervisors, managers, directors, and strategic staffs involved in the new product development team. The sampling technique used the area sampling design method, and 263 questionnaires were processed, with analysis techniques using Structural Equation Modeling (SEM).