Impact of Conflict Management Strategies on Employee Performance in the Nigeria Banking Industry

Abstract

Conflict situations affect the overall effectiveness of co-operating organizations; the reason is that it truncates the work process and debases employee enthusiasms. As a result, organizations use available conflict resolution strategies to build an effective mechanism for conflict management. The Purpose of the study is to examine the effect of conflict management strategy on employee performance in the Nigeria banking industry.  135 legitimate structured questionnaire data were obtained from six banks in Nigeria, and hypotheses were based on correlation and linear regression using SPSS analytical tools for analyzing the data. Findings revealed that compromising and avoiding conflict management has a significant impact while accommodating and competing for conflict management has no impact on employee performance. The study, therefore, recommends that employees/management meetings should be done regularly in resolving issues.