MANAGEMENT INFORMATION TECHNOLOGY:MANAGING THE ORGANIZATION IN DIGITAL ERA

Abstract

Digital transformation with the help of Information Technology applications has been a dynamic force of
change across several organizations. Management of technological aspect is the most
knowledgedemanding organizational process. The information technology support has received only
fragmented attention. Many of information technology management approach proposed is
whicheverpointing at enhancingactor’svision and efficiency, or at growing the efficiency of communication
among the different actors involved. In this paper, we discussed different information systems approaches
that aim at integrating different actors’ perspectives and tools across different activities. There are
numerous frameworks, methodologies, tools and standards have been designed by different authors and
organizations for Information Technology management systems in business organizations. But, on their
own, they are not comprehensive enough to serve as efficient IT management system. This paper presents
the analysis of three information technology frameworks, i.e. ITIL, COBIT, EFQM and a standard, ISO/IEC
27002.