Role of Cloud Computing in Service Quality, Information Quality & Low Costs: An Empirical Study on Jordanian Customs

Abstract

The study seeks to define the role of cloud computing in service quality, information quality and low costs. To achieve this research purpose, 207 employees were surveyed and there were 187 questionnaires valid for statistical analysis, adopting the descriptive approach. Questionnaires were used to measure the cloud computing impact on Jordanian customs. The study concluded that there was a high usage level of cloud computing and high level of application of service quality and information quality. In addition, there was a statistically significant correlation between cloud computing and service quality, information quality, and low costs. In light of the aforementioned results, Implementations for cloud computing and service quality, information quality, and low costs are discussed.