Emotıonal Intellıgence And Its Navıgatıng Strategıes Of Bankıng Sector Employees
Abstract
Professional and personal success depends largely on the ability to read and respond to others' signals. While “regular” intelligence is important for success in life, but emotional intelligence is key, relevant to others, and achieving personal and organizational goals. Emotional intelligence is a consciousness of one’s personal emotional actions and emotional state and how they affect the others around. Individuals with high emotional intelligence typically succeed in many things by making life easier than people who are easily connected to emotional effects such as anger or upset. Emotional intelligence is commonly acknowledged as a precious skill that helps to enhance communication, leadership, problem-solving and interactions within the workplace. Employees tend to maintain good relationships and provide customized services in emotionally charged organizational environments. An emotion affects professional relationships, impacts service delivery and also affects interpersonal level staff in the banking sector. Initial review of literature reveals that knowledge on nature of inquiry and development status related to the emotional intelligence in banking sectors have been identified. In the process, knowledge gaps in relation to emotional intelligence been recognized in banking sectors of Visakhapatnam. An attempt has been made in this study to recognize and present emotional factors that affects the performance of service employees by exploring 184 managerial employees from various randomly selected banks situated in the central area of Visakhapatnam city. Some navigating strategies for diverting the emotional factors intelligently were listed. A detailed survey was conducted between August to November of 2019, on exploring the working conditions and emotional situations of the employees employed in banking sector. It is identified that some strategies are best suited for most of the employees for the intelligently control their emotions.
