The impact of Total Quality Management on the Institution Performance mediating role of Knowledge Management

Abstract

Quality is most important aspect with regard to customer satisfaction. In educational sector, total quality management and knowledge management have a dynamic effect on performance of institution and its competitive advantage. The purpose of this research was to investigating the effect of TQM on institution performance with the mediating impact of knowledge management in Palestinian higher education. Data was collected from eighteen different university in Palestine. This was conducting quantitative research and convenience sample was used as a sampling technique for this research. The questionnaires were distributing to 219 faculty staff, working in various education (Palestine). SPSS 24 was using to analyzed data. The main findings of the research were TQM practices has strong and direct effect on institutional performance. Therefore, the association between TQM, knowledge management and institutional performance was positive. This research contributes knowledge management as a first time in the context of Palestinian higher education between TQM and institutional performance which not used so far.