IMPACT OF EMPLOYEE GRIEVANCE MANAGEMENT ON JOB COMMITMENT IN CYBER PARK KOZHIKODE

Abstract

Employee grievances are considered as the most critical factor in working environment. These grievances may be related with salary and financial incentives, performance appraisal, job stress, job security, health and safety etc. a grieved employee is always demotivated and dissatisfied. This dissatisfaction and discontents leads to less job performance, job commitment and morale of employees. Hence a fair grievance management system is essential for every organization which helps to resolution of various grievances in working environment. A fair grievance management helps to attract and retain the existing talents and employee retention. Various companies are providing different techniques for employee grievance identification. This includes step ladder policy, open-door policy, gripe boxes and opinion surveys.  Hence this study analyses the employee’s perception on grievance management and its effect on employee job commitment levels with reference to IT employees in Kozhikode Cyber Park.