Guest's Perception Towards Service Quality in Hotels of Chandigarh

  • Jay Prakash Kant, Jitender Kumar, Dr. Amit Kumar


In present time, quality of service is the most important parameter that a guest looks when he/she stays in the hotel. If customer is paying handsome amount, then he/she has the right to demand for better quality of service. The service quality in the Therefore it is considered as the noteworthy core concept and a significant success factor in the hospitality industry. A successful hotel conveys astounding quality help to clients, and thus service quality is viewed as the life of the hotel. Without providing a good service quality, no organization in this world can survive for a longer duration of time period. The quality of service in hotel industry is a very important factor of success. The purpose of this study is to establish a relationship between guest satisfaction and service quality of the existing hotels in Chandigarh. Via this article, a detailed overview about the guest’s perception towards the service quality in the hotels of Chandigarh will be explored. A planned questionnaire was used to conduct this study with input from number of individuals who utilized the services of the various hotels in Chandigarh. Variables were chosen and modified based on the earlier literature done by various researchers.

How to Cite
Jay Prakash Kant, Jitender Kumar, Dr. Amit Kumar. (2020). Guest’s Perception Towards Service Quality in Hotels of Chandigarh. International Journal of Advanced Science and Technology, 29(12s), 1786-1792. Retrieved from