Factors that Determine the Airline Customer Satisfaction

  • Harnur Virk Jeet Singh


The Indian flying industry is one of the

From then, it has only been growing in terms of players and the number of aircraft. At present, private

quickest developing aeronautics businesses on the planet with private carriers representing in excess of

75 percent of the division of the residential flight advertise (starting at 2006). The business is developing at a compound yearly development rate (CAGR) of 18 percent.

This study is intended to discover what are the variables that cause the client to pick one aircraft over the other carrier keeping the cost of both the aircraft's same. It was found from the optional research that there are numerous reasons why a client picks one carrier over the other and it isn't the cost alone that decides the choice of an aircraft. The different elements that decide the degree of their fulfillment are recorded beneath:

1.Cleanliness 2.Comfort 3.Client-Care

  1. Advertisement
  2. Flight Charging Practise
  3. Online Administrations

The primary target of the examination is to bunch the factors into factors with high relationship among one another. All factors with exceptionally high relationship with one another will be a piece of one gathering (factor). The elements are named as Hygiene factors and Motivational Factors and every one of these factors were in both of one or in both the elements.

The whole investigation was bound to the city of Mumbai and individuals of various age bunches were met to lead the examination. From the examination, we likewise discovered the aircraft favored by the example, how every now and again individuals travel via carrier, the explanation of their movement, how faithful are clients with the carriers and ultimately what are the purposes behind the burden that individuals experience while flying. (Warnock-Smith, & Morrell, 2008)

How to Cite
Harnur Virk Jeet Singh. (2020). Factors that Determine the Airline Customer Satisfaction. International Journal of Advanced Science and Technology, 29(5s), 2868-2875. Retrieved from http://sersc.org/journals/index.php/IJAST/article/view/22955