Use of and Satisfaction with Different Systems of Medicine among Patients: A Study of Punjab (India)

  • Sorabh Lakhanpal, Dr. Pavitar Parkash Singh

Abstract

Background: Satisfaction of the patients in Punjab towards different systems of medicine is not established significantly. This study demonstrates stark differences in the availability of various types of systems of medicine, people’s inclination to a particular kind of medication due to the satisfaction and adherence to the treatment. The collected data will bring considerable changes in the healthcare facilities along with highlighting the expected responsibilities of skilled health workers who are the foundation of meeting client demand on satisfactory basis.   

Methods: 496 patients who experienced healthcare service in any healthcare industry within Punjab and equal or above 18 years of age were administered satisfaction questionnaire (TSQM) based on effectiveness, no side-effects, convenience and global satisfaction.

Result and Finding: Homeopathy scored better in all the dimensions of satisfaction, effectiveness (value) with a score of 16.65, side effects with a score of 4.50, convenience with a score of 12.99 and Total satisfaction score for Homeopathy was higher than any other systems of medicine with a score of 49.44. This difference was found to be statistically significant with a p value of .001 respectively. Effectiveness, minimal side-effects and convenience with the system of medicine are important dimensions of treatment satisfaction and hence must be evolved by the practitioners from time to time.

Conclusions: Government, Semi Government/Private companies, medical professionals, healthcare administrators, media and Pharmaceutical agencies should work on attributes of  patient satisfaction so as to raise the level of Punjab Healthcare Services up to the highest ranks nationally as well as globally.

Published
2020-06-01
How to Cite
Sorabh Lakhanpal, Dr. Pavitar Parkash Singh. (2020). Use of and Satisfaction with Different Systems of Medicine among Patients: A Study of Punjab (India). International Journal of Advanced Science and Technology, 29(10s), 3136-3143. Retrieved from http://sersc.org/journals/index.php/IJAST/article/view/20715
Section
Articles