The Maintenance Process Improvement of Radiological Health Equipment, by Utilizing Internet of Things (IoT)

Abstract

Hospitals must ensure that their medical devices are safe, accurate, reliable, and
comply with a particular level of performance. Taking one private hospital in Indonesia
as a research object, in radiology, the conventional X-ray and Panoramic devices are the
highest usage equipment. Proper maintenance should be done to avoid any possible
breakdown. The process of maintaining medical equipment adopted by the hospital is
currently 37,41% consist of manual administration (paperwork) and only 54,04% of
actual inspection and maintenance activities. This research aims to improve the
maintenance process of conventional X-rays and panoramic devices, by utilizing the
Internet of Things (IoT). Business Process Reengineering (BPR) is used to rectify the
health equipment maintenance process. The information system is proposed to the
maintenance process using Data Flow Diagram (DFD). This research recommends four
maintenance process improvement options, where the highest time efficiency is 56.25%,
which is generated by the selection improvement “intervention of Computerized
Maintenance Management System (CMMS) software, integrated QR Code and radiofrequency Identification (RFID) tags, and condition-based monitoring
technology/sensor”.