SME’s Business Process Improvement in Food Industry Using Business Process Re-Engineering Approach

Abstract

The SME industry development in Indonesia is significantly contributed to National GDP, but
the development in supply chain management is obstructed, due to the ineffective of the
warehouse and sales management. In order to minimize losses and improve the performance of
the SME industry to achieve efficiency, business process improvement is designed by using the
Business Process Re-engineering (BPR) method. This research identifies the problems that exist
in SME’s current conditions then modeling the business processes. The improvement is designed
using several strategies and scenarios by applying BPR best practices. The most efficient
improvement strategy is a combination of barcode scanning process using a Handheld Mobile
Computer and implementing a payment system using an Electronic Data Capture (EDC)
machine which can save processing time by 48%