The Hospital Radiology Service Redesign, By Using Business Process Re-engineering and Information Systems Approach

Abstract

Waiting time plays an important information in providing health services to patients at
hospitals especially in the radiology unit. The patients requirement is to provide fast and
quality health services. Infrastructure and human resource constraints are still a
challenge for the hospital. The purpose of this study is to design improvements in
radiology services. Thus, improve the performance and quality of radiology services in
hospitals. The research using business process re-engineering (BPR) and information
systems method especially the relational database. This study produced six combinations
of improvement strategies for radiology service systems with different results. This study
result an improvement in radiology services with the quickest waiting time by using the
combination: digital radiography (DR), radiology information system (RIS), and picture
archiving and communication system (PACS). The result average time of the business
process was reduced from 8.79 hours to 1.59 hours, with the efficiency is 82%.