Users’ Perception on the Pragmatic Comfort of a Mobile eWallet Application
This research reports on the study conducted to capture users’ perception on the pragmatic comfort of a mobile eWallet application commonly used in Malaysia, Touch ‘n Go eWallet app, The evaluation was carried out in Universiti Malaysia Perlis (UniMAP) and Politeknik Tuanku Syed Sirajuddin (PTSS), Perlis, Malaysia. Fifteen staffers were recruited as participants to ascertain the level of perceived pragmatic comfort in the application. The outcome of the assessment indicated that the application is generally comfortable and pleasant to use. However, a number of issues that cropped up from users feedbacks shows that some gray areas in the application demanded attention and required fixing.