Evaluating The Effect of Work-Family Conflict on Work Stress and Employee Performance: The Moderation Role of Motivation

Abstract

This study aims to analyze the role of motivation moderation on the effect of workfamily conflict on work stress and performance at Bank BTN Yogyakarta. The population
of this study is employees of Bank BTN Yogyakarta. This research uses sampling with a
purposive sampling technique. The number of samples in this study was 190 employees—
data obtained through questionnaires distributed directly to employees of Bank BTN
Yogyakarta. The data analysis technique used SEM with AMOS version 22 software. The
results showed: (1) Work-family conflict had a positive and significant effect on employee
work stress. (2) Work-family conflict does not affect performance. (3) Job stress
significantly affects employee performance. (4) Motivation has a decisive mediating role
in the effect of work stress on employee performance. (5) Motivation has a mediating role
in the negative and significant influence of family work conflicts on employee
performance