CONSUMER PROTECTION OF THE LISTING OF STANDARD CLAUSE IN E-COMMERCE TRANSACTIONS BASED ON THE VALUE OF PANCASILA JUSTICE

Abstract

The application of standard clauses in electronic transaction agreements has been detrimental to consumers, because businesses ignore the provisions of article 18 of the consumer protection act. the purpose of this paper is to review and analyze the forms of legal protection for consumers, constraints in consumer protection, and formulate consumer protection of the listing of standard clause in e-commerce transactions based on the value of pancasila justice. the approach method in this research is normative juridical. The data used are secondary data sourced from primary, secondary and tertiary legal materials. Analysis of data in a descriptive analytic. Conclusions in this study the legal protection for consumers against the inclusion of standard clauses in e-commerce transactions has not provided justice for consumers. there are three constraints in consumer protection, namely legal, institutional and cultural law of the community. so that consumers are protected based on pancasila justice values, namely the balance of rights and obligations between business actors and consumers.