Modeling in Achieving Knowledge Management Performance Optimally Considering Disruption

Abstract

Modern business or non-business firms are urged to increase agility and sustained competitiveness if they wish to operate on the global market and engage in alliances. One key success factor for these firms is the involvement of knowledge management (KM) process. The important point in achieving success is in making good decisions as the problems encountered are not well structured and situations faced are complex. Therefore it is necessary to optimize the KM performance in these firms to achieve sustaining competitiveness objective. Nevertheless, occasionally there may occur disruption in the decision-making process based on KM. This paper proposes an optimization model to describe the KM process with the objective is to minimize the expected cost due to disruption.