Role of Information Technology (IT) @ System Management in District Central Co-operative Banks (DCCBs) in Tamil Nadu

Abstract

Information Technology (IT) and system is a basic resource in today’s society. Without system or ITs people cannot live in the society. Today most of the people are sending and receiving the messages through electronic way. At present day world is passing through the era of computer or ITs and small enterprises and petty shops also apply system or IT. IT is used in DCCBs and its branches to increasing productivity, profitability, banks process time, quick services to the customers etc. The co-operative movement in India has a long history of more than one century with more than 5.49 lakhs total co-operatives, but throughout India have 372 DCCBs. In that we have 23 total numbers of DCCBs in Tamilnadu we have 749 branches of DCCBs throughout Tamilnadu. DCCBs are located at the district headquarters or some well-known town of the district.
This study was mainly focused on new technology services related to DCCBs and its branches such as NEFT, SEFT, RTGS, Debit Card, Credit Card, touch facilities, Telebanking, Mobile Banking, personal computer banking, Automated Teller Machine, Internet Banking and Core Banking etc,. The study was empirical research based on survey method. The main purpose of the study is the measurement of the abstract variable “use of IT @ system management” and the benefits and satisfaction level with of use of IT in DCCBs and its branches through statistical treatment. We have selected DCCBs and its branches in Salem District and simple random technique was applied selecting employees for the study. Total branches of DCCBs in Salem District 72 branches including head office. We have selected 70 branches for performance of DCCBs and its branches. 5 employees from each branch and head office have been collected at random using lots from the list of employees provided by the DCCB. The DCCBs must be provides computer or IT literacy awareness, IT training programme to the employees. The study highlights the benefits and satisfaction level with use of IT and system derived by the DCCBs and its branches of employees. The study will help to improve the performance of their DCCBs and its branches through IT.