ENGLISH NEEDS ANALYSIS : A CASE STUDY OF PROTOCOL DEPARTMENT IN PALEMBANG CITY MAYOR OFFICE

Abstract

Needs analysis has an important role in the process of designing English for Specific Purpose course. This research is trying to analyze English needs based on the Hutchinson and Waters identification (1989) i.e target needs and learning needs. This research is a qualitative case study conducted in Protocol Department of Palembang City Mayor Office as the sampling. The data was obtained through questionnaire. The data was analyzed quantitatively and presented descriptively. The target needs results show that the necessities are in language skills, language aspects, and communicative competence. The lacks are in vocabulary and language skill. The learners want is a better understanding in all language skill. The learning needs results show that the samples agreed that the learning should be held after office hours or during the break and it only takes around one to one and a half hour for every meeting, and it should take place in the office.